Billing & Refund Policy

1. How charging works

There is no automatic subscription. You top up prepaid credit in your Aquedra Cloud account, and NotebookHub debits that balance: one hour in advance, at your plan's hourly rate, each time you create a workspace.

That means nothing is ever charged to your card without you first deciding to top up. If your balance runs out, the service simply stops letting you create workspaces.

2. The free trial

The 30-day trial requires no payment method and generates no charge. When it ends, nothing is billed automatically: your workspace is paused and you decide whether to continue.

3. Unused credit

If you no longer want to use the service, you can request a refund of your unused credit balance within 14 days of the top-up that created it. We refund to the original payment method.

Credit already consumed by workspaces you actually ran is not refundable, because the compute was delivered.

4. When we always refund

• A charge you did not authorize
• A duplicate charge, or a charge for an amount other than the one shown
• A workspace that was charged but never provisioned (this one is refunded automatically, without you asking)
• An incident on our side that left you unable to use what you paid for

5. How to request one

Write to [email protected] from the email address on your account, telling us the approximate amount and date. We reply within 3 business days.

Once approved, the refund is issued to your original payment method. How long it takes to appear depends on your bank or card issuer — usually 5 to 10 business days.

6. Stopping

There is nothing to cancel: since there is no recurring subscription, simply not topping up means nothing more is charged. You can delete your workspaces from the panel whenever you want.

7. Your rights as a consumer

This policy adds to your legal rights, it does not replace them. If the law of your country gives you a broader right to a refund, that right applies.

Questions: [email protected].