Terms of Service

1. What the service is

NotebookHub provisions managed workspaces on our Kubernetes infrastructure: a JupyterLab or VS Code (code-server) environment running in an isolated container, with CPU, memory and a persistent disk assigned to your plan.

The service is the environment and its operation. The code, data and results you produce inside a workspace are yours and are your responsibility.

2. Accounts

You need an account to use the service. You must provide a valid email address, keep your credentials secure and are responsible for everything that happens under your account.

You must be at least 18 years old, or have the legal capacity to enter into this agreement in your jurisdiction. One person or organization may not create multiple accounts to circumvent trial or plan limits.

3. Free trial

New trials are temporarily disabled. Existing accounts keep their originally granted trial duration. Previously granted trials require no payment method. We send a reminder 3 days before expiry and an expiry notice; inbox delivery depends on your email provider.

When the trial ends, your workspace is paused and creating or starting workspaces is blocked. Your files are preserved. To keep working, upgrade to a paid plan.

Sixty days after expiry we archive the workspace: we copy its files to object storage, verify the copy and release the disk, which is a finite resource shared with paying customers. We warn you by email 30 days and 7 days beforehand, and again once it is archived. Taking a paid plan at any point stops this.

An archived workspace is not lost: for 180 days you can ask us to restore it into a new workspace by replying to any of those emails. After those 180 days the copy is deleted permanently; we warn you before that too. Accounts that existed before this policy count their 60 days from the date we emailed them about this change, not from their expiry date.

The trial is offered once per person or organization, and we may adjust its length or resources for future signups.

4. Plans, credit and payment

Direct accounts can purchase a recurring monthly Stripe subscription from Plan, in the panel. It renews until canceled in the billing portal. Pausing a workspace does not cancel a subscription. Monthly subscribers do not also pay hourly wallet charges.

Aquedra Cloud wallet accounts instead use prepaid credit at console.aquedra.com: Starter 90 CLP, Pro 180 CLP and Team 360 CLP per running hour. The first hour is debited on creation. Paused wallet workspaces consume no credit. Failed initial provisioning refunds its wallet charge.

Site prices are displayed in US dollars at a reference rate, and the subscription is charged in Chilean pesos: each price carries the exact amount charged, and Stripe shows that same amount at checkout. Checkout requires stock and reserves a first new workspace of the purchased size, not every workspace the plan allows. Existing workspaces are not automatically resized. Additional workspaces require additional capacity.

Wallet accounts pause on insufficient balance or after more than 8 continuous running hours. These pauses preserve files and do not cancel a monthly subscription.

Payments for top-ups are processed by Aquedra Cloud through its payment providers. Aquedra never stores your full card number.

We may change prices with reasonable prior notice. Price changes never apply retroactively to credit you have already purchased.

5. Your content and data

You keep all rights to the code, data and files you upload or create. We claim no ownership over them and we do not use them to train models or for any purpose other than operating the service.

We access the contents of your workspace only when it is strictly necessary to operate or repair the service, or when the law requires it.

You are responsible for having the right to process any data you upload, and for complying with the rules that apply to it.

6. Backups are a courtesy, not a guarantee

We run a daily backup of workspace volumes to object storage. This is an operational safeguard, not a guaranteed recovery service: we do not promise a recovery point or recovery time, and we cannot guarantee that a specific file can be restored.

Keep your own copies of anything you cannot afford to lose. Push your work to a git repository or download it regularly.

7. Acceptable use

Your workspace is real compute. You may not use it for:

• Cryptocurrency mining or any workload whose purpose is to consume compute for its own sake
• Attacks, scanning, brute force or any traffic directed at third parties without their authorization
• Hosting public services, proxies, VPNs or bots unrelated to analysis and development work
• Distributing malware, illegal content or content that infringes third-party rights
• Circumventing plan limits, quotas or isolation between accounts

8. Availability

We work to keep the service available and we operate it seriously, but we do not offer a service level agreement (SLA) or an uptime guarantee. There will be maintenance, updates and, occasionally, incidents.

The service is provided "as is". We do not guarantee that it will be free of errors or interruptions, nor that it will fit a specific purpose of yours.

9. Suspension and termination

You can stop using the service at any time, delete your workspaces from the panel, and delete your whole account from Account in the panel. Deleting the account erases your workspaces and their disks immediately and is irreversible.

We may suspend or terminate an account that breaches these terms, especially section 7, or that puts the infrastructure or other users at risk. Where the breach is not serious and circumstances allow, we will notify you first.

If we terminate an account for our own convenience rather than for a breach, we will refund the unused credit balance.

10. Liability

To the extent permitted by law, our total liability for any claim related to the service is limited to the amount you paid for it in the three months before the event giving rise to the claim.

We are not liable for lost profits, loss of data or indirect damages. Nothing in these terms limits liability that cannot be limited by law, including consumer rights that apply to you as a matter of law.

11. Changes

We may update these terms. If a change is material we will notify you by email or in the panel before it takes effect. Continuing to use the service after that means you accept the new version.

12. Governing law

These terms are governed by the laws of the Republic of Chile, and any dispute will be submitted to the ordinary courts of Santiago, without prejudice to the mandatory consumer rights of the jurisdiction where you reside.

13. Contact

Questions about these terms: [email protected]. Support: [email protected]. We answer in English and Spanish.